Refund my money or rectify balance. Some toll agencies also provide the option of disputing your toll violation using email or fax. They returned my check twice. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. Report a Roadway Problem -@email We removed the toll tag in June of this year as the vehicle was sold. How to dispute NTTA charges? Is this your company? Contact your credit card issuer. You can get in touch with an ombudsman by phone at 469.801.3662 or NTTAOmbudsman@ntta.org. USPS tracking number Texas toll calculators for cars, trucks, SUVs, RVs and buses. Keep in mind that you're still liable for the violation even if someone else was driving your car. NTTA will not accept payment and they continue to add charges. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. See the project details, companies on the projects, and payment events on Levelset Sep 22 2021. NBC 5 Responds is committed to researching your concerns and recovering your money. The correct way to get the fees waived. Box 30945 / Salt Lake City, UT, 84130-0945. . By phone: 469-801-3662 By email: @email In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. I was told I could stop payment on my check. Every time that vehicle passes through a toll, the owner's account is debited. If you have a sticker or other pass, you may receive a violation if the sticker wasn't detected by the tolling location for some reason. %%EOF
Find out the toll facility whose tolls you want to contest and contact the corresponding authority: As Texas allows some out of state toll passes, you will have to contact the concerned authority for contesting their toll violation: TollGuru is a product of MapUp and reflects our mission to serve businesses of all sizes. Stop monopolizing the rates. The vehicle was reported stolen before the toll transaction occurred. As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. I escalated to ensure all items were being paid in full. Keep copies of your dispute letter and enclosures. NTTA has violated my Civil Rights, American with Disability Act and Texas Transportation Code 372.053 SEC 372.001 as NTTA ignore my request for a hearing. 1. After you submit your request, we'll send a confirmation with your case ID and you'll receive follow-up communications with the outcome and any effect it might have on your account. That is a 25 mile stretch. This crazy the billing period stated was between 12/25/2022 to Can you believe this. Under Texas law you may be able to dispute these charges if you meet one of the following criteria: The NTTA says it's an issue with the Tx Tag department. The signs that show the charges come too late. Scan this QR code to download the app now. Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. I called to explain that vehicle is no longer in my possession or name. In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. Some companies also have the option of disputing by email. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. Privacy Policy. After driving 170 miles on the Kansas Turnpike and paying only $14.00 and change I got stuck in this hell hole. The ability to dispute a credit card charge is a powerful consumer protection meant to prevent you from having to pay for billing errors. If the toll tag worked in Texas why did it not work in Kansas? Claim it and get a lot of features. When I asked them why their website had "bill of sale" as a valid option for a dispute, I was told that only applied to dealer sales and not individuals. This has affected our credit rating in a negative way. I asked why would they do that? They admitted they never called, or emailed me. Desired outcome: Nearly 6,000 miles of toll roads criss-cross 21 states in the United States. We can't rely on gas taxes forever, but there's no simple, obvious way to integrate electric vehicles and other alternative-fuel vehicles into the funding structure. Privacy Policy. how to dispute ntta charges. Go to https://www.htallc.com/tollpass to access the Highway Toll Authority website and choose National as your rental agency. Box 2000. For more information, please see our Part 2 Part 2 of 3: Registering Your Dispute Download Article Call the customer service center. Submit a complaint and get your issue resolved. Ripoff Report on: NTTA - Ntta north texas tollway authority billing scam mailing. Exactly right. The next day I called NTTA and asked if the toll tag covered tolls in Oklahoma and Kansas and was told that it did. 6. We use cookies to make wikiHow great. For something that costs a few cents or dollars, its absurd to let missed tolls hurt your credit score. the Texas Department of Transportation (TxDOT) As a ZipCash customer, you can review account details and Notices, download transactions, make a payment, dispute a previous Notice and monitor the status of a dispute by clicking on the login button below. For some card companies, filing a dispute can be as simple as making a phone call to customer service or even logging onto your online account, clicking on the charge in question, then clicking a button that says "Dispute This Charge" - or something similar. I tried, but when I put in the information, it was NOT under my name. Our Ombudsman reviews customer concerns impartially and without bias. By phone: (800) 916-8800. Research source Meanwhile, I BET MY LIFE they have already researched and sent NOTICE OF NONPAYMENT to the fees associated with this vehicle. Open Records Requests -@email I call to dispute a billing that was sent to me 1/12/2023 in the amount of $5.07 and spoke with kim regarding the matter as i have not been to Texas on a tollway at anytime when visiting texas period so they must gotten my information from a frontage rd cause i don't travel on any tolls roads. Browse the results on the panel to the left of the screen By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sign up for our News Headlines newsletter. The revised policy allows first responders expedited travel in times of disasters and emergencies. I drive a 2021 Jeep Cherokee to someone that lives in another city, 3 hours away from my address. We completed the form for the DMV online. Carolyn said that didn't happen in her case. We sold this vehicle to the to the customer listed on the bill. Saturday: 9 a.m. - 5:30 p.m. We will keep you informed about our progress. I sold a vehicle in March of 2022 to a resident of N Texas. Stephanie said she would fix the error, but then hung up on me. I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . The NTTA has been given a lot of power by our Texas legislature to attempt to collect alleged outstanding debts owed to them for failure to pay tollway. Desired outcome: You forgot about a recurring payment. The program promises to review customer concerns in an impartial manner if a consumer cant get a resolution through customer service. 70 0 obj
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We strive to be a friendly and welcoming community to all of our users whether they are longtime residents of DFW, newcomers, curious redditors, or just visiting. New comments cannot be posted and votes cannot be cast. Remove the late charges, deduct the $2.94 from my ZIPCASH account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. - Registration block never lifted after paid. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. Ive never dealt with this before and Im not sure what my options are if any. Who is exempt from paying tolls in Texas? Keep in mind that I have called NTTA customer service multiple times since the beginning of this year and not once was it mentioned that I had an unpaid balance from 2015. If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. 03. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! Some agencies may require you to pay a fee or deposit when you request a hearing. However, if it is ignored it can go into warrant status just like any other traffic offense. On the Account Activity page, find the appropriate order or transaction, and then click Details. As long as your account is active and current, you should be able to resolve the problem by associating the toll bill assessed with your active account. Today (Sept 12th), I received a "First Notice of Nonpayment" from NTTA. Rub your thumb over the tag a few times to push out any air bubbles underneath it. Christmas - December 23-26. Get the Toll dispute completed. Thus, it is possible that you only have a few days to request a hearing, depending on how long it took for you to get the notice after it was mailed to you. You can get in touch with an ombudsman by phone at. I have a picture as proof, Desired outcome: Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. This review was chosen algorithmically as the most valued customer feedback. Provide me a full audit of my account. how to dispute ntta charges. Select the transaction in question and follow the steps to complete your request. Go to the Inquiry & Dispute Center. I sent the collections firm a letter disuting the claim and asked for valodation of the .
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